Shipping
All print books are shipped by Ingram Publisher Services. Below are the available shipping options. Please note that all shipments outside of the United States are not trackable.
UNITED STATES (Trackable)
- UPS Ground (2–5 business days)
- UPS Next Day Air (overnight)
UNITED STATES (Not Trackable)
- USPS Economy Mail (2–8 business days)
AUSTRALIA (Not Trackable)
- Priority Direct Entry (8–12 business days)
CANADA (Not Trackable)
- Rest of World Priority / Dutiable & non-dutiable (6–10 business days)
- Expedited Parcel / Non-dutiable (6–10 business days)
EUROPEAN UNION (Not Trackable)
- Priority / Non-dutiable (8–10 business days)
- Rest of World Priority / Dutiable & non-dutiable (8–10 business days)
UNITED KINGDOM (Not Trackable)
- Royal Mail / Non-dutiable (6–8 business days)
- Rest of World Priority / Dutiable & non-dutiable (8–10 business days)
REST OF WORLD (Not Trackable)
- Rest of World Priority / Dutiable & non-dutiable (8–10 business days)
Please Note:
- International orders are NOT trackable and while they normally take 10-14 days, though it can sometimes take up to 30 days to reach their final destination
- Shipping prices and delivery schedules are subject to change. Ingram utilizes a variety of carriers in order to provide the most efficient and economical service to our customers. Changes made by carriers may affect quoted pricing and delivery schedules without notice.
Prices do not include VAT, GST, or other applicable value-added or sales taxes. Customers are responsible for any applicable VAT, GST or other value-added.
Pre-Order Policy
- For ebooks, you’ll be able to pre-order approximately one month before the ebook is published.
- For physical books, you’ll be able to pre-order approximately two or three months before the book publishes.
- For bundles, you’re able to purchase both the ebook and physical book at once. After purchase, the ebook will be available to download immediately. Once the physical book is in stock it will be shipped to you automatically.
Coupon Code Policy
Sign up for the newsletter to be the first to know about a variety of discount deals and exclusive offers. Unfortunately, we are not able to retroactively apply a current coupon code to a past purchase, nor are we able to accept or apply codes after their expiration date. We apologize for any inconvenience this may cause, but know that another great deal is just around the corner!
Processing Time
All orders require a processing time of 2 to 4 business days before shipping. Please add this to the estimated delivery times for the chosen ship method.
Billing
Enclosed with your shipment, you will receive an invoice documenting product charges, applicable sales tax, and shipping charges. Your invoice will state that your order has been prepaid by credit card. You will be billed at time of purchase.
Sales Tax
RockyNook.com is required to collect state sales tax for orders shipped to California.
Print Book Returns
If, for any reason, you are not satisfied with your purchase, returns are accepted within 30 days of purchase for a full refund, providing they are in new (resellable) condition. Please enclose the original receipt with your return.
Original shipment and handling charges are non-refundable, and you will be responsible for all costs associated with the returns shipment. No COD returns will be accepted.
Please use the supplied returns label on the outside of your return package.
If you receive damaged, defective, or incorrectly shipped goods, please contact customer service at info@rockynook.com.
Ship returns to:
Rocky Nook, Inc.
1010 B Street, Suite 350
San Rafael, CA 94901
eBooks
When you purchase an eBook from RockyNook.com, your Order Confirmation email will include the download links for your eBook files. You may also access your eBook files via your Account page.
Please refer to our eBook Store FAQ for more information about our eBooks and see our Download How-To Guide for information on how to access them via a variety of devices.
Contact Us
To reach us please use this form and we will be sure to back to you as soon as possible